Reference

What You Agree to When You Open an Account

Using Jet Bass means you accept the terms set out here — covering account eligibility, wallet use, and how we handle your data.

Eligibility by regionWallet account rulesData handling policyAccount access conditions

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LEGAL CONTACT PATHS

Reach Us About Account or Legal Questions

If you have a question about these terms, your account eligibility, or how a specific rule applies to your wallet activity, our support team handles legal and account queries directly. You can reach us through the channels below — we respond in plain English, the same way a Dhaka or Chattogram player would expect.

Team online

Live Chat

Open the chat widget from any page on the site. Legal and account queries are handled by the same team as wallet support — no separate queue.

Email Support

Send detailed account or legal questions to our support address. Include your registered wallet number so we can locate your account quickly.

Account Help Centre

The help section covers common eligibility questions, wallet verification steps, and what to do if your account is restricted.

How Our Legal Terms Apply to Your Account

Jet Bass Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and Jet Bass — from the moment you register to every bKash deposit, Nagad transfer, or Rocket cashout you make. We operate under the laws of the jurisdiction where we are registered, and your access is conditional on those

1
rules aligning with your own local law. If local law in your area restricts or prohibits online gaming activity, it is your responsibility to check before opening an account. We do not make eligibility decisions on your behalf. Where a conflict arises between these terms and
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any local regulation that applies to you, local law takes precedence. We may update these terms when our operating conditions change. When that happens, we post the revised version here and the continued use of your account after that date counts as acceptance. If you disagree
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with a change, close your account before the effective date and contact support to settle any pending wallet balance. Your bKash, Nagad, or Rocket wallet details are tied to your account identity — transferring an account to another person is not permitted under any circumstances.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Your account data — including the wallet numbers you register for bKash, Nagad, and Rocket — is stored with encryption at rest and in transit. We do not sell your personal data to third parties. Retention periods follow the requirements of the jurisdiction we operate under, and you can request a summary of what we hold by contacting support with your registered account details.

Data Retention We keep account records for as long as required by our operating jurisdiction. After account closure, data is held for the legally required period then deleted.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the site footer.

Account Security Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests To request a copy of your data or ask for corrections, contact support with your account ID and registered wallet number. We respond within the timeframe our jurisdiction requires.

Common Questions About Terms and Account Rules

These are the questions we get most often about eligibility, data, and account conditions. If yours isn't here, live chat is the quickest path to an answer.

Eligibility depends on your local law and the regions we currently serve. You must be of legal age in your jurisdiction and not located in a restricted territory. Check local regulations before registering.

No. Your registered wallet — bKash, Nagad, or Rocket — must be in your own name. Deposits from a third-party wallet will be flagged during verification and may result in a withdrawal hold.

Contact support via live chat or email with your account ID and registered mobile number. We will confirm what data we hold and provide it within the timeframe required by our operating jurisdiction.

After closure, we retain your records for the legally required period under our operating jurisdiction. Once that period ends, your data is deleted. Pending wallet balances are settled before closure is finalised.

We post the updated terms here with a revised date. Continuing to use your account after that date means you accept the changes. If you disagree, close your account before the effective date.

Contact support immediately through live chat to freeze the account. We will verify your identity via OTP to your registered mobile number before any changes are made to the account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoJet Bass Banking InfoSylhet Garden Slots

What You Agree to When You Open an Account

Reach Us About Account or Legal Questions

Live Chat

Email Support

Account Help Centre

How We Protect Your Account and Handle Your Data

Common Questions About Terms and Account Rules

01 Who is eligible to open an account on Jet Bass?

02 Can I use someone else's bKash or Nagad account for deposits?

03 How do I request a copy of the personal data Jet Bass holds on me?

04 What happens to my account data if I close my account?

05 How will I know if the legal terms have changed?

06 What should I do if I think my account has been accessed without my permission?

Legal

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